Shipping and Return

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Free Shipping Service
Free shipping is available for most of the countries and regions. Shipping surcharge may applies to remote areas of your country.

When Will My Order Ship
All items purchased from our store will be well packed and shipped within 3 days from the date of order.
We ship worldwide with our insured shipping plans (FedEx or Express Mail Service), which you can expect delivery between 10-14 days. We will email you the tracking numbers when we ship out your packages.

How to Track the Order Status and Shipping
You're free to check the status of shipping by logging into your artworkcrafts account or by TRACK SHIPPING with your tracking numbers received.

May I return your item if it does not meet my expectations?
We want you to love your purchase, so if a piece doesn't quite work in your space we offer a 30-day money back guarantee on all products. Return the item within 30 days of receiving your order and we'll issue you a refund on the price of the item. The money can be provided back to your credit card or Paypal account.
If you do not like refund, you can exchange the item for something else of the same value.

How do I return the package?
Our return process is easy. When you first receive your purchase, save the original packaging, repackage the item in its original box and contact us. We will provide you with the return shipping address so that you can ship the item with the carrier of your choosing.

Return or Exchange Cost
We will pay for the return or exchange cost if quality issues are involved. If you're returning or exchanging the item because you changed your mind, customers are responsible for return shipping cost.

If you have any questions or concerns, you can visit our FAQ page for more information or feel free to contact us. We will reply you within 24 hours!

You can always contact us for any return question at contact@artworkcrafts.com.